16.1% → 12.4%
Fewer inventory corrections
Led improvements to inventory counting and usability. Reopen rates for completed inventories fell from 16.1% for inventories created before March 2026 to 12.4% for those created March–July 2026.
Senior Product Manager · B2B SaaS & Enterprise ProductsHi, I’m Jena.
Hi, I’m Jena.
I turn complicated problems into better product experiences.
I’m a Senior Product Manager with six years of experience building B2B SaaS products in a startup environment. I love understanding how people use a product and working through the challenges that get in their way. I ask thoughtful questions, bring organization to complex work, and care about building something useful with my team.
Florida, US · Open to remote Senior Product Manager opportunities
Customer discovery → roadmap decisionsEnterprise scale + simpler workflowsStrategy through delivery and learning
01 / Selected resultsProduct work.
Product work.
Measurable results.
My work connects customer needs with product strategy and delivery. These results from Back Office Software Solutions show the scale of the products and the improvements we made for their users.
23%
Organic feature adoption
An inventory customization feature was adopted by 23% of 969 paying accounts within three months. Usage insights helped shape the next phase of the roadmap.
Under 3 hours
Faster inventory completion
Reduced completion time from multiple days by simplifying workflows and standardizing counting logic.
2 → 76
Enterprise group growth
Led the move from single-unit to multi-unit architecture, establishing a structure adopted by 76 restaurant groups encompassing 1,180 active locations.
Read the case study ↗18–32%
Faster customer expansion
Enterprise groups adopting the multi-unit structure subsequently expanded 18–32% faster than comparable customers outside it.
3,400+
Monthly active users
Owned strategy and roadmaps across a portfolio of enterprise SaaS products supporting 3,400+ monthly active users.
1,390+ restaurant locations supported by the products6+ years building and scaling B2B SaaS
02 / ExperienceCustomer roots.
Customer roots.
Product perspective.
My customer success background taught me to look beyond the feature request and understand the work behind it. In product, I’ve carried that perspective into discovery, platform modernization, and roadmaps for complex enterprise workflows.
Education
B.S., Management Information Systems
University of Massachusetts Dartmouth
Super Star Award · 2021
Annual Hackathon · 2× Second Place Team
Back Office Software Solutions
Senior Product Manager
Back Office Software Solutions · Remote
Owned product strategy and roadmap across an enterprise SaaS portfolio. Balanced legacy modernization with evolving customer needs, and developed multi-unit capabilities that paired centralized control with flexibility at each location.
Product Manager
Back Office Software Solutions · Remote
Led strategy and roadmaps across inventory, ordering, menu engineering, transfers, conversions, waste tracking, and shared platform capabilities including user, role, and policy management. Used interviews, advisory boards, behavioral analytics, and usage data to guide priorities.
Partnered with engineering and data teams to launch predictive anomaly insights, led mobile modernization, and drove the transition to multi-unit architecture.
Senior Manager, Customer Success
Back Office Software Solutions · Remote
Led and mentored three Customer Success Managers supporting onboarding, retention, and long-term success for enterprise and VIP hospitality customers.
Customer Success Manager
Back Office Software Solutions · Remote
Managed onboarding and post-launch success, building the operational and customer understanding that later informed my product work.
03 / What I bringTenacious about problems.
Tenacious about problems.
Thoughtful about solutions.
I’m tenacious, organized, and deeply invested in the work. Here’s how that shows up: staying close to customers, bringing clarity to the team, and following the evidence as we learn.
Tenacity
I’m comfortable working through ambiguity. I ask questions, investigate the details, and keep moving toward a clearer understanding of the problem.
Organization
I bring structure to complex work, turning customer needs into clear priorities, roadmaps, and requirements. My experience spans operational workflows like inventory, ordering, menu engineering, transfers, conversions, and waste tracking, as well as platform capabilities like user and role management and policy systems.
Passion for the work
I stay close to the people using the product through interviews, advisory boards, and behavioral analytics. Understanding their day-to-day work is one of my favorite parts of the job.
Resourcefulness
I’ve used database queries and Claude to investigate product usage and build a clearer picture when the reporting I needed wasn’t readily available.
Technical collaboration
I partner with engineering and data teams on complex product work, from multi-unit architecture and mobile modernization to predictive insights. I care about both the technical decisions and the user experience they enable.
Learning after launch
I use adoption and usage data to revisit assumptions. After launching inventory customization, the demand for simpler workflows helped reshape the next phase of the roadmap.
Tools of the trade
Jira · Confluence · Pendo · FullStory · Figma · MySQL · Claude
04 / Let’s connectLooking for a product partner
Looking for a product partner
who gets into the details?
Let’s talk. I’m exploring remote Senior Product Manager opportunities across industries, where I can bring customer insight, clear product direction, and hands-on collaboration to a team building useful software.