23%
Organic feature adoption
An inventory customization feature was adopted by 23% of 969 paying accounts within three months. Usage insights helped shape the next phase of the roadmap.
Read the case study ↗Senior Product Manager · B2B SaaS & Enterprise ProductsHi, I’m Jena.
Hi, I’m Jena.
I turn complex business problems into products customers use.
I’m a Senior Product Manager with six years of experience building B2B SaaS products in a startup environment and scaling them to support complex enterprise operations. My work spans inventory and purchasing, recipe costing and menu engineering, sales reporting, accounting, cost-of-goods-sold analytics, and enterprise administration for single-location restaurants and multi-unit groups. I turn customer insights into product decisions that simplify daily work, partnering closely with design and engineering from discovery through launch and learning.
Florida, US · Open to remote Senior Product Manager opportunities
Customer discovery → roadmap decisionsEnterprise scale + simpler workflowsStrategy through delivery and learning
01 / Selected resultsProduct work.
Product work.
Measurable results.
My work connects customer needs with product strategy and delivery. These results from Back Office Software Solutions show the scale of the products and the improvements we made for their users.
16.1% → 12.4%
Fewer inventory corrections
Led improvements to inventory counting and usability. Reopen rates for completed inventories fell from 16.1% for inventories created before March 2026 to 12.4% for those created March–July 2026.
Under 3 hours
Faster inventory completion
Reduced completion time from multiple days by simplifying workflows and standardizing counting logic.
2 → 76
Enterprise group growth
Led the move from single-unit to multi-unit architecture, establishing a structure adopted by 76 restaurant groups encompassing 1,180 active locations.
Read the case study ↗18–32%
Faster customer expansion
Enterprise groups adopting the multi-unit structure subsequently expanded 18–32% faster than comparable customers outside it.
3,400+
Monthly active users
Owned strategy and roadmaps across a portfolio of enterprise SaaS products supporting 3,400+ monthly active users.
1,390+ restaurant locations supported by the products6+ years building and scaling B2B SaaS
02 / ExperienceCustomer roots.
Customer roots.
Product perspective.
My customer success background taught me to look beyond the feature request and understand the work behind it. In product, I’ve carried that perspective into discovery, platform modernization, and roadmaps for complex enterprise workflows.
Education
B.S., Management Information Systems
University of Massachusetts Dartmouth
Super Star Award · 2021
Annual Hackathon · 2× Second Place Team
Back Office Software Solutions
Senior Product Manager
Back Office Software Solutions · Remote
Led the vision and strategy for evolving the overall product into an enterprise-ready solution across food-cost management, payroll, accounting, and reporting. Presented strategy to executives and directly owned inventory, sales, recipe costing, and administrative capabilities including users, roles, and account setup.
Partnered with three to four developers, one QA engineer, a senior designer, and a principal architect. Managed dependencies for my product areas, coordinating closely with Accounting and Reporting where workflows overlapped.
Led quarterly prioritization workshops with business and development stakeholders to evaluate impact and level of effort. Prepared proposed initiatives around quarterly milestone objectives and used the workshops to inform roadmap priorities.
Product Manager
Back Office Software Solutions · Remote
Led strategy and roadmaps across inventory, ordering, recipe costing, transfers, conversions, waste tracking, and shared platform capabilities including user, role, and policy management, supporting both single-location restaurants and multi-unit groups. Used interviews, advisory boards, behavioral analytics, and usage data to guide priorities.
Partnered with engineering and data teams to launch predictive anomaly insights, led mobile modernization, and drove the transition to multi-unit architecture.
Led restaurant ordering, price comparison, and vendor payment capabilities, along with supporting API integrations. These features launched and were actively used by customers.
Senior Manager, Customer Success
Back Office Software Solutions · Remote
Led and mentored three Customer Success Managers supporting onboarding, retention, and long-term success for enterprise and VIP hospitality customers.
Customer Success Manager
Back Office Software Solutions · Remote
Managed onboarding and post-launch success, building the operational and customer understanding that later informed my product work.
03 / What I bringTenacious about problems.
Tenacious about problems.
Thoughtful about solutions.
I’m tenacious, organized, and deeply invested in the work. Here’s how that shows up: staying close to customers, bringing clarity to the team, and following the evidence as we learn.
Product strategy and prioritization
At Back Office, I led the vision for making our product enterprise-ready. I presented strategy to executives and ran quarterly workshops where business and development teams scored proposed work on impact and effort. I came prepared with priorities tied to the quarter’s objectives and helped the group decide where to invest.
Cross-functional leadership
My products overlapped heavily with accounting and reporting, so working closely with other product managers was a big part of my job. I brought the right people into discussions, worked through dependencies, and helped everyone understand what we were doing and why.
Customer discovery and relationships
I managed our customer advisory board and regularly led research interviews. Those relationships helped me understand what was working, what wasn’t, and what customers needed next. I used AI to synthesize interviews and stakeholder conversations and identify themes to investigate further.
Discovery and delivery leadership
I involved my tech lead, QA lead, and designer early so they understood the business problem firsthand. We met weekly to work through designs and requirements. I led sprint planning, daily standups, and weekly backlog refinement in Jira, helping the team clarify priorities and resolve blockers.
Technical product judgment
I’m comfortable getting into the details with engineering and architecture, from multi-unit data structures to POS and accounting integrations. I also built AI-assisted prototypes to explore solutions, including one that proposed accounting mappings for POS data, with outputs reviewed by accounting experts.
Product analytics and learning
When the reporting I needed wasn’t available, I used Claude and database queries to investigate product usage. After inventory customization launched, I analyzed adoption, reopen rates, and customer feedback to assess the release and guide what we prioritized next.
Tools of the trade
Jira · Confluence · Pendo · FullStory · Figma · FigJam · MySQL · Claude · Twilio
From people I worked with
“Her work was an important part of our ability to move upmarket and serve larger customers.”
Read Brian’s full recommendation
Jena was part of our product team at Back Office where I had the opportunity to collaborate with her directly, and I would highly recommend her to any organization looking for a strong product manager.
During her time with us, her responsibilities grew from building SMB features to taking on increasingly complex enterprise capabilities. Her work was an important part of our ability to move upmarket and serve larger customers.
One of Jena’s biggest strengths is her willingness to challenge assumptions and ask the tough questions. She brings fresh perspectives to the table and isn’t afraid to respectfully push back when she sees a better path. At the same time, she is highly collaborative and very effective at bringing stakeholders together and building alignment across teams.
Jena is also very good at turning ambiguity into action. She brings structure to complex problems, develops a clear path forward, and follows through. She is process-oriented but doesn’t let process get in the way of progress.
She would be a tremendous addition to any product organization, and I would gladly have her on our team again.
“She is curious, collaborative, and willing to dig into hard problems, but she also knows how to keep a team focused on the goals that matter.”
Read Ashley’s full recommendation
I had the pleasure of working with Jena at Buyers Edge Platform, and one of the things I appreciated most was watching her grow into an increasingly confident and capable product leader.
Jena brings tremendous energy to her work and pairs it with a strong commitment to delivering real customer value. During our time together, I watched her take on increasingly complex problems, grow in her ability to independently own and drive meaningful work, and become particularly skilled at navigating difficult stakeholder conversations without losing sight of the outcomes we were trying to achieve.
She is curious, collaborative, and willing to dig into hard problems, but she also knows how to keep a team focused on the goals that matter. Jena grew tremendously during the time we worked together, and I would happily work with her again. Any product organization would be lucky to have her.
05 / Let’s connectLooking for a product partner
Looking for a product partner
who gets into the details?
Let’s talk. I’m exploring remote Senior Product Manager opportunities across industries, where I can bring customer insight, clear product direction, and hands-on collaboration to a team building useful software.